# Terms of Service - Cvizo

> The rules for using Cvizo: your account, plans and payments, AI features, the candidate card, reporting content and complaints.

Source: https://cvizo.com/en/terms
Language: en_GB
Updated: 2026-11-01

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These terms set the rules for using Cvizo: the web app at app.cvizo.com, the Cvizo browser
extension and the cvizo.com website. By creating an account you accept them.

## 1. Who provides the service

The service is provided by Dawid Dowgiałło, a sole trader doing business as Dawid Dowgiałło IT,
ul. Grottgera 3/8, 11-010 Barczewo, Poland, NIP (tax id) 7393996938, REGON 527893932 ("we").
Contact: support@cvizo.com. You report illegal content to the same address. It is also the point
of contact for authorities and users under the EU Digital Services Act (DSA, articles 11 and 12).
You can write to it in Polish or English.

## 2. What we offer

For job seekers we offer a professional profile, CV and cover-letter generation and checking, job
search and offer rating, an application log, a calendar, rehearsal interviews, application-form
filling through the extension (including sending applications in a series in full automation
mode, section 8), an optional candidate card visible to recruiters, and chat with recruiters.

For recruiters we offer candidate-card search, contact requests, and chat with candidates who
accepted them. Recruiters have free Start access with limits shown in the app: the number of
searches and contact requests per month and the number of cards visible in one search.

Some services use OpenAI language models.

What is included depends on the plan (free or paid). The scope, limits and price of a paid plan
are those in the plan description at the time of purchase. We change them only as section 14
describes.

## 3. Technical requirements and security

1. The app does not work without an internet connection. You also need an up-to-date Chrome,
   Edge, Firefox or Safari browser with JavaScript and browser storage turned on. The extension
   works in the Chrome browser. What the app and the extension store in your browser, and why, is
   described in the Privacy Policy: [cvizo.com/en/privacy](https://cvizo.com/en/privacy).
2. Using services over the internet comes with risks such as attempts to steal your password
   (phishing), malware on your device, or someone taking over your account after learning your
   password. Use a password you do not use anywhere else, keep your recovery code somewhere safe and
   never share it, keep your browser and system up to date, and check the page address before you
   sign in. We will never ask you for your password or your recovery code.

## 4. Your account

1. You can create an account if you are at least **18 years old**. You confirm this when you create
   the account, together with accepting these Terms. If a parent or legal guardian shows that the
   person using an account is under 18, we will delete the account and refund the part of the
   plan's price that matches the unused limits, worked out as in point 6.3.
2. Your account is personal. Give true information and do not share your account with others.
3. We encrypt your data with a key we do not know. **If you lose both your password and your
   recovery code, we cannot recover this data.** You can then start over, and your account, plan
   and saved offers stay. Keep your recovery code somewhere safe.
4. The agreement to use an account is concluded for an indefinite period. You can end it at any
   time by deleting your account in Settings → Account → Delete account.
5. Cvizo is aimed at people in Poland and in the other countries of the European Union and the
   European Economic Area. We sell a paid plan only with a billing address in one of these
   countries. If a payment with another address goes through anyway, we will not turn the plan on,
   we will cancel the subscription and refund the full amount within 14 days, by the same payment
   method.
6. We delete an account whose e-mail address you do not confirm within 7 days. We delete an
   account nobody signs in to for 24 months, with everything in it, and warn you by e-mail 30 days
   before. CVs, cover letters, applications, calendar events, CV check results, offer analyses and
   rehearsal interviews you have not changed for 24 months are deleted also on an active account.
   Saved offers are deleted at the latest 24 months after saving. Your profile, settings, search
   profiles and form answers stay until the account is deleted.
7. We may stop providing the service altogether. We will tell you by e-mail at least 30 days
   before. Until then you can download your data, and we will refund the unused part of a paid
   period pro rata.

## 5. Paid plans

This section and section 6 concern plans for job seekers.

1. The contract for a paid plan is concluded when we accept the payment. We will e-mail you a
   purchase confirmation together with these Terms. The first payment covers 30 days. After that
   **the subscription renews automatically every month until you cancel it**, at the plan's monthly
   price. You pay in advance: at purchase, and then on each renewal date. Paying by card (also
   through Apple Pay, Google Pay and Link) or by BLIK renews the subscription. If the payment method
   cannot be saved for later payments, you buy 30 days without renewal. You see this information
   before you pay. You choose the currency (Polish zloty or euro) before the purchase and pay in it.
   Prices include VAT and you pay nothing on top.
2. Payments are handled by Stripe. We do not store your card details. If the payment for the next
   month fails, we will e-mail you. Until you pay, the account runs on the free plan, and your data
   stays as it is. Stripe retries the payment several times. After the last failed attempt the
   subscription expires and we charge nothing.
3. You can cancel the subscription at any time in Settings → Plan & Billing. The plan then runs to
   the end of the paid period and does not renew. Deleting your account cancels the subscription
   at once. We do not refund the rest of the paid period in that case, unless you withdraw from the
   contract (section 6) or delete the account because of a change to these Terms (section 14.3).
4. You receive an invoice or receipt electronically.
5. The amount of each limit is given in the plan description in the app and on cvizo.com.
   - One use of the AI use limit is one automatic application sent (together with a CV and cover
     letter, if they are created) or one CV generated.
   - Position discovery, CV enhancement, a cover letter for a CV, a CV audit, a rehearsal interview
     and an offer analysis have their own limits. They do not reduce the AI use limit, but a CV
     generated with enhancement or with a letter counts in it like any other CV.
   - CV generation has a separate limit: monthly on the free plan, daily on paid plans.
   - The CV audit on the free plan is a one-off and that limit does not renew.
   - The rehearsal interview limit applies to new interviews. In one interview you can send at most
     as many messages as the plan description says. Starting an interview over counts as a new
     interview.
   - On the free plan you can choose some of the CV templates, on paid plans all of them. You can
     still open and download a CV saved earlier in another template.

   Monthly limits are counted in the billing period of a paid plan, and on the free plan in the
   calendar month. Daily limits renew at midnight UTC (1:00 in Poland in winter, 2:00 in summer).
   Once a limit runs out, that feature is unavailable until the next period starts. Other features
   may have daily limits that protect against abuse. We show them in the app.
6. Moving to a higher plan is a purchase of that plan at the full price. You pay at once, and the
   new limits and the new billing period run from the day of purchase. We do not refund the unused
   part of the current period or credit it towards the new plan. You can move to a higher plan only
   after the end of the first paid 30 days. Moving to a lower plan takes effect at the next renewal,
   and until then you keep your current plan.

## 6. Right of withdrawal (consumers)

1. If you are a consumer or a business with consumer rights, you can withdraw from the contract for
   a paid plan within **14 days** without giving a reason. The period runs from each purchase of
   30 days of a plan, including a new purchase after cancelling. With a subscription, a second such
   period starts on the day of the first payment after the initial 30 days. Later renewals and
   moving to a higher plan do not open a new period. You withdraw with the "Withdraw from the
   contract" button in Settings → Plan & Billing or by writing to the address in section 1. We will
   confirm by e-mail that we received your statement. The button ends the plan at once and is the
   fastest way. If you write to us, the plan keeps running until we process your message. The
   14-day deadline is met if you send your message in time. You can use the model form in the
   annex to these Terms, but you do not have to.
2. Next to the purchase button, including when you move to a higher plan, there is a statement
   from you: in it you ask for the service to start right away, before the 14-day withdrawal period
   ends, and confirm that if you withdraw you will pay for the part of the plan you have used. By
   clicking the button, you make that statement. We record it.
3. If you withdraw, you pay for the service provided up to the moment of withdrawal. We measure
   the service provided by how much of your plan's limits you used since the purchase, not by the
   number of days. Each use of the AI use limit and each use of the limits for position discovery,
   CV enhancement, cover letters, CV audits, rehearsal interviews and offer analyses (section 5.5)
   is one unit. A plan has as many units as the sum of these limits for one billing period. We
   refund the part of the payment that matches the unused units. If you used all of them, no
   refund is due. If you moved to a higher plan in that time, we add up all amounts paid and the
   units of all plans bought. If you withdraw by writing to us, uses between sending your message
   and our processing it are settled the same way, because the plan keeps running in that time. For
   30 days paid in advance that have not started yet, we refund the full amount.
4. We make the refund within 14 days of receiving your withdrawal statement, by the same payment
   method.

## 7. AI features

1. The results of AI features (CVs, cover letters, form answers, offer ratings, CV assessments,
   rehearsal interviews) are drafts created automatically. They can contain mistakes,
   inaccuracies or content that does not fit you.
2. **Check everything before you send it to an employer.** You are responsible for the truth of
   the information in your applications. AI features are not meant to add experience you do not
   have, but we cannot guarantee it.
3. We do not guarantee an interview invitation or a job.
4. In a rehearsal interview you talk to an AI model, not to a person.
5. How we process data in AI features is described in the Privacy Policy.

## 8. The extension and job boards

1. The extension fills in forms and sends applications only when you tell it to.
2. If you turn on full automation for a chosen search, **the extension sends applications in a
   series to the offers found that the AI rated at or above the threshold you set, without your
   review of each one.** It then ticks only the consent to data processing in that specific
   recruitment and acceptance of the form's terms. It never ticks a marketing consent, a consent
   to future recruitments or a consent for another purpose. We leave an application that will not
   go through without such a consent for you to finish. By turning on full automation, you
   authorise the extension to tick these consents on your behalf without showing you their text.
   They are your statements to the employer. You will see sent applications in your application
   log, with a screenshot of the form if the extension was able to take one.
3. On job boards whose terms forbid sending applications automatically (currently LinkedIn,
   Indeed, Glassdoor and Pracuj.pl), the extension only fills in the form, and you send it
   yourself. What counts is the site the form is on.
4. When you use the extension on job boards, you follow their terms. We are not responsible for
   changes on those job boards or for what you send against their rules. We are responsible for the
   extension working as this section describes.
5. If you do not use full automation, check what the extension filled in before you send an
   application.

## 9. Candidate card and candidate search

1. The candidate card is optional. By publishing it, you agree that recruiters using Cvizo may
   search it. You can pause or delete it at any time.
2. We sort card search results first by how many of the searched skills the card contains, and
   then by the date the card was last updated. We use no other parameters. A candidate's plan does
   not affect their position, and we do not accept payment from anyone for a position in the
   results. The plan changes only how many cards a candidate can publish: 1 on the free plan, 2 on
   Pro and 3 on Max.
3. A card exists until you delete it or your account.
4. A recruiter sees a candidate's name only after the candidate accepts the contact request.
5. Recruiters may use candidates' data only to run recruitment, in line with the GDPR and labour
   law, including the ban on discrimination. Data a candidate shares in chat is processed by the
   recruiter as a separate controller, who is solely responsible for it. Details are in §9a.

## 9a. Terms for recruiters

Version 2026-10-18. This section binds every recruiter account in addition to the rest of these
Terms. You accept it separately when verifying your company.

1. Candidate data you receive in Cvizo (the card, the name after a request is accepted, the chat
   content, the CV) you process as a separate controller under the GDPR, not on behalf of Cvizo.
   You decide the purposes and means of processing in your recruitment and you are responsible for
   the controller's duties, including informing the candidate about the processing (GDPR articles
   13 and 14) at the moment you receive their data.
2. You use candidates' data only to recruit for the position you are discussing with the candidate
   and to contact them about it. It must not be used for marketing, selling services or any other
   purpose.
3. You must not copy, export or collect cards and candidate data outside Cvizo to build your own
   candidate database, to sell it or share it, or download them automatically. Data of a candidate
   who did not accept your request must not end up in your systems. You can collect a candidate's
   consent to future recruitments only from the candidate, on your own terms.
4. You do not pass a candidate's data to third parties unless the candidate agreed to it or the law
   allows it (for example your client you recruit for, if the candidate knows about it).
5. You give the details of the company you actually represent and confirm an e-mail address on its
   domain: the one you sign in with, or a company address confirmed through a link we send to it.
   We check the company in a public register (CEIDG, KRS, VIES), and the e-mail address must
   belong to that company. When the register does not allow us to confirm this, we check the
   address by hand and tell you the result by e-mail. Until verification you cannot search for
   candidates or contact them. Verification does not release you from responsibility for the truth
   of your company details.
6. The account is personal. You do not share it with others, you protect your password, and you
   report a suspected account takeover or candidate data leak to us without delay at the address
   in §1. You are responsible for the security of candidate data once you receive it (GDPR article
   32).
7. Cvizo is responsible for running the platform and for the data it processes as its controller.
   You are responsible for what you do with the candidate data you received from us, also towards
   candidates and supervisory authorities. If anyone brings a claim against Cvizo because you broke
   this section, you bear its costs within the limits the law provides.
8. A candidate can report your conduct with the "Report" button or at the address in §1. We handle
   reports under §10. Breaking this section can lead to the deletion of your account (§10.4).
9. After the recruitment ends or your account is deleted, you stop using candidate data received
   through Cvizo for purposes other than those the candidate agreed to or the law allows, and you
   delete it under your own retention period.

## 10. Acceptable use and illegal content

1. You must not: enter other people's data without a legal basis, publish content that is illegal,
   offensive, discriminatory or misleading, send spam, impersonate other people or companies,
   get around plan limits, security measures or encryption, automatically download data from Cvizo,
   or use Cvizo for anything unlawful.
2. You can report content that is illegal or breaks these Terms with the "Report" button in a chat
   or on a candidate card, or at the address in section 1. In the report, say which content it is
   about and why you think it is illegal or breaks these Terms. Also give your name and e-mail
   address and state that you act in good faith and that the information you give is true. We will
   confirm receipt, handle the report without undue delay and tell you about the decision and how
   you can challenge it.
3. If we remove content or restrict an account, we will tell the person concerned and give our
   reasons. That person can appeal the decision at the address in section 1 within 6 months.
4. For a serious or repeated breach of these Terms we may delete an account, after first asking
   the user to stop, unless the breach is flagrant or puts other users at risk. If we delete an
   account with a paid plan, we refund the unused part of the paid period, pro rata to the days
   left.
5. A person checks every report and nothing is removed automatically. A report ends in one of three
   decisions: no action, hiding a candidate card from recruiters, or deleting the account. We do
   not suspend accounts: an account is either active or deleted. We may also decide without a
   report, for example about a fake recruiter account. The statement of reasons (point 3) gives the
   decision, the circumstances, whether it followed a report, and that a person made it. It also
   gives the clause of these Terms it relies on, or the provision of law if we found the content
   illegal, and the ways to challenge it: an appeal to us, out-of-court dispute settlement and the
   courts. The statement of reasons comes by e-mail, and a hidden card also shows it in the app. A
   successful appeal against hiding a card reverses the decision. We tell you by e-mail, and you
   turn the card back on yourself. The person who reported gets a confirmation that we received the
   report, and then the decision.
6. A candidate can block a recruiter in a chat. A blocked recruiter cannot write to them or send
   them new contact requests.

## 11. Complaints

1. Send a complaint about how Cvizo works or about a payment to the address in section 1. Describe
   the problem and give the e-mail address of your account.
2. We will answer within 14 days. If we do not answer within that time, we treat the complaint as
   accepted.
3. If you are a consumer or a business with consumer rights, we are responsible for the service
   conforming to the contract for the whole time we provide it. If the service does not conform to
   the contract, you can first ask us to bring it into conformity. You can ask for a price
   reduction or withdraw from the contract in the cases set out in the Polish Consumer Rights Act,
   in particular when we do not bring the service into conformity or the lack of conformity is
   significant. You cannot withdraw from a paid-plan contract over a minor lack of conformity.

## 12. Liability

1. We work to keep Cvizo running without interruption, but technical interruptions can happen.
2. We are not responsible for the decisions of employers and recruiters. The offers in our database
   come from employers and job boards. We do not check whether they are true and current, and we are
   not responsible for their content. We are responsible for showing an offer faithfully as it
   appears at the source.
3. Nothing in this section limits the rights that consumers and businesses with consumer rights
   have under mandatory law.

## 13. Personal data

How we process personal data is described in the Privacy Policy:
[cvizo.com/en/privacy](https://cvizo.com/en/privacy).

## 14. Changes to these terms

1. We change these Terms only when the law changes or a court ruling or an authority's decision
   requires it, when we add a new feature or service, change a provider we use to deliver the
   service, need to remove a threat to the security of the service or its users, or need to fix a
   mistake or an unclear wording in these Terms. We may also change the price of a paid plan when
   the cost of providing the service changes, for example our providers' prices or taxes. A change
   covers only what its reason concerns.
2. We announce a change by e-mail and in the app at least 14 days before it takes effect. We use a
   shorter period only when a law or an authority's decision requires it. A change to the price or
   limits of a running subscription applies from the first renewal after that period, and until
   then you can cancel the plan.
3. If a change does not suit you, you can cancel the plan or delete your account before it takes
   effect. If a change makes a plan you have already paid for worse, you can also give up the plan
   within 14 days of the change taking effect. We will then refund the unused part of the paid
   period pro rata.

## 15. Governing law and disputes

1. Polish law applies to the contract. Consumers and businesses with consumer rights keep the
   protection that the mandatory law of the country where they live gives them.
2. Consumers can get help from a municipal or district consumer ombudsman (rzecznik konsumentów)
   or the Voivodeship Inspectorate of the Trade Inspection (Wojewódzki Inspektorat Inspekcji
   Handlowej). Information about out-of-court dispute settlement is on
   prawakonsumenta.uokik.gov.pl.
3. Disputes with businesses that do not have consumer rights go to the court competent for our
   registered office.

## Annex. Model withdrawal form

The model from annex 2 to the Polish Consumer Rights Act of 30 May 2014. You do not have to use it.
The "Withdraw from the contract" button in Settings → Plan & Billing is enough, and so is any
message that makes clear you are withdrawing from the contract (section 6.1).

> MODEL WITHDRAWAL FORM
> (complete and return this form only if you wish to withdraw from the contract)
>
> - To: Dawid Dowgiałło IT, ul. Grottgera 3/8, 11-010 Barczewo, Poland, e-mail: support@cvizo.com
> - I/We(\*) hereby give notice that I/We(\*) withdraw from my/our(\*) contract for the provision
>   of the following service(\*): Cvizo paid plan (Pro / Max)
> - Ordered on(\*)/received on(\*): ...
> - Name of consumer(s): ...
> - Address of consumer(s): ...
> - Signature of consumer(s) (only if this form is notified on paper): ...
> - Date: ...
>
> (\*) Delete as appropriate.

If you write from an e-mail address other than your account's, give your account's address so we
can find your plan faster.

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_These terms are available in Polish and English. The Polish version prevails._